The course will enable you to:

Professional Telephone Skills

Professional Telephone Skills

The telephone is a distinct communication vehicle with its own nuances and skill-set.

We generally treat phone encounters as if they were face-to-face meetings without the face. However, most people come across quite differently on the phone versus face-to-face. Content must be handled more succinctly as well.

Telephone Skills

This program is for executives, salespeople, managers, and any business professional who regularly conducts internal and external business over the phone, or leads/participates in teleconference meetings.